In the event you are not 100% happy with your order please let us know. (SAD EMOJI)
You have the right to cancel your order at any time without being charged for the goods ordered within 14 days of purchasing.
If your order has been received and you’re unhappy with any of the products, we will happily refund your money provided that you return the products within 14 days from the date of your order being delivered. However for the cost of returning items we’ll only reimburse where they were delivered in error or were damaged or defective.
Any products must be returned to us in good condition and in the original packaging. All refunds will be paid within 14 days of receiving the returned product(s).
If an item is delivered in a faulty or damaged condition, you have a 30-day right to reject which begins from the date of ordering.
You’re responsible for the cost of returning products to us unless the items being returned were delivered in error or the items were damaged or defective. You’re also responsible for insuring all returns as we might claim against you should damages be sustained.
Please return all items to the following address:
Bright Spirits Ltd
Inveralmond Industrial Estate
For all returns, please follow the following instructions to ensure that products are received in perfect condition and your returns can be processed quickly:
1. Return a copy of your invoice to us with the items that you are returning highlighted. Please note the quantity and reason(s) for return against each item on your invoice.
2. Please ensure to pack and seal your return securely in the original packaging to prevent possible damage while in transit and include the completed invoice or returns form.
3. Fix your return shipping label to the packaging. Make sure no other address labels are shown.
CHANGES TO YOUR ORDER
If you wish to amend your order, you are welcome to do so if you have not received an email from us confirming that your order has been dispatched.
To change your order, please email [email protected] and we will amend it and confirm as soon as possible.